Senior Technical Analyst

DEGREE/DIPLOMA

AREA OF STUDY

REQUIRED/PREFERRED

Associates

Computer Science

Preferred

Bachelors

Computer Science

Preferred

LICENSES & CERTIFICATIONS

N/A

EXPERIENCE

MIN EXPERIENCE

AREA OF EXPERIENCE

REQUIRED/PREFERRED

5 years

Knowledge of all MAC and PC Software and Hardware Equipment

Required

5 years

Ability to Analyze and Solve Semi-routine and up to very Complex Computer Related Problems

Required

5 years

Troubleshooting, Hardware, Network and Remote Access Problems

Required

5 years

Help create and organize an operationally strong environment

Preferred

KNOWLEDGE & SKILLS

{comp_title}

{comp_text}

Microsoft Office

Proficiency in Microsoft Word, Excel, PowerPoint

Operating Systems

Advanced knowledge of various MAC and PC software and hardware equipment and the ability to analyze and solve semi-routine and more moderately complex computer related problems

Vantage/Fiori

Possess basic to advanced knowledge of Vantage/Fiori Systems

Security Management

Must demonstrate the ability the knowledge of mandates such as SOX and HIPAA.

SAP

Possess a basic understanding of SAP systems

Quality Assurance

Must also develop and track metrics for quality assurance.

Operating Systems

Extensive knowledge of PC/Mac differences and cross-platform knowledge of programs

Landesk and Casper

Experience packaging and distributing applications with Landesk or Casper

Computer Hardware & Software

Familiar with tablet devices (Android, iPad) and smartphones

Computer Hardware & Software

Must be competent with all major Internet browsers

Computer Hardware & Software

Understand browser plug-ins (Java, Flash, etc.)

Computer Hardware & Software

Able to use both PC and Mac

Computer Hardware & Software

Competency with all Mac & PC browsers, understand browser plugs-ins (Java, Flash, etc.), familiar with tablet devices and smartphones, along with Microsoft office and Adobe Creative Suite.

AV Equipment Operation

Advanced knowledge of A/V equipment. Advanced knowledge of 3rd party video conference systems and set up. Advanced knowledge of presentation software

COMPETENCIES

Stress Management

Balances and defuses inner tensions and stresses to work well and stay calm under pressure

Leadership

Shows the ability to communicate a vision or goal to others and lead them towards achieving it; Pushes for action and results, and wins the support and help of others

Communication

Is attentive and shows interest in the subject; Expresses ideas clearly and accurately

Interpersonal Skills

Is able to establish and maintain rapport and build relationships with another

Client Focus

Ability to interact professionally with clients and demonstrates client focused approach to service their needs

Self Management

Practically and objectively identifies one's own performance and abilities; Prioritizes and completes tasks in order to deliver desired outcomes within allotted time frames with minimal or no supervision

Detail Orientation

Acute attention to detail, with an emphasis on consistency and continuity.

Problem Solving

Shows interest in finding the cause of problems, looks for and chooses effective solutions and takes the necessary action to resolve them

Work Ethics

An excellent work ethic

Urgency

Demonstrates decisiveness, quick response and fast action; Makes a good judgment when involved in critical situations demanding on-the-spot decisions

Time Management

Carefully plans ahead to ensure tasks are undertaken and time is used efficiently

Interpersonal Skills

Is able to establish and maintain rapport and build relationships with another

Influence

Shows inclination to find opportunities to make decisions or influence events and directs one's energies toward the completion of a goal, without an external catalyst

Forward Thinking

Able to “connect the dots” and escalate issues when necessary.

Fast-Paced

Ability to work in a high-volume, fast paced environment.

Flexibility

Possesses openness to different and new ways of doing things, in a variety or situations, and with variety of individuals or groups; Readily modifies, responds to, and integrates change with minimal personal resistance

Enthusiasm

Demonstrates enthusiasm and energy

Composure

Maintains a calm demeanor under pressure.