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Account Management
FCB New York
230000S7 Requisition #


Born in 1873, FCB has a legacy of doing two things uniquely well: storytelling and precision. 2019 has taken FCB to new heights — winning the Cannes Titanium Grand Prix for Burger King’s “Whopper Detour,” receiving the most Cannes Lions in the agency’s history, being recognized by Ad Age’s A-List and being honored with numerous Effie Awards. 

We work to create Never Finished ideas, powered by data and analytics to deliver the right message at the right time, to the right people, with a single-minded result — creating behavior. FCB NY works across a portfolio of iconic brands, including Anheuser-Busch InBev, Burger King, FDA’s The Real Cost, GSK, LG, Morningstar Farms, New York Mets, Unibet and Verizon. 

Role Description

Reports to: Account Director or Group Account Director

The Management Supervisor (MS) occupies an important space between the Account Supervisor and Account Director levels. It is at this stage that the MS transitions from being responsible for things “getting done right” to being accountable to ensure we are “doing the right things” to drive the client’s business needs.

The MS is tasked with being business lead for a subset of a larger standing client engagement or for a smaller project-based or retainer relationship. The successful Management Supervisor at FCB New York drives the development of advertising and/or marketing activities with a full understanding of the client’s goals and budget.

As a business lead, the MS is responsible for stewardship of the engagement strategy while providing guidance to Account Executives and Supervisors as they execute and deliver on campaign or program deliverables. The MS must possess a solid base of knowledge for industry best practices as well as agency practices and operations.


  • Business Intelligence: The MS must have in-depth understanding of the client’s business and goals, the competition, the industry at-large and the key target audiences. The MS must possess a solid understanding of media platforms and emerging communications technologies. The MS must be able to distill insights from research and contribute meaningfully to creative briefs and communications plans.

  • Creative Catalyst: The MS should be the champion of “456” creative, providing stimulus and inspiration throughout development and a strong business-minded POV on a creative idea. The creative and strategy leads should have complete confidence in the MS’s ability to pre-sell and post-sell work directly with clients.

  • Team Leadership: The MS must actively manage the expectations of the client, senior agency stakeholders and the internal day-to-day team. This includes proactively predicting problems and preventing issues from arising, owning major issues if they do occur, and solving them effectively. The MS is expected to supervise the productivity, satisfaction and growth of the junior account team by providing mentorship, structure and support at all times.

  • Emotional Intelligence: A successful Management Supervisor must possess a high level of emotional intelligence as illustrated through effective working relationships, ability to problem-solve, anticipation of client needs, development of persuasive strategies, agility to adapt in real-time in client meetings and being open to new/innovative ideas. The MS must also be able to manage up, keeping senior members of the client team and/or agency management team abreast of developments and seeking their involvement and counsel at key points.

  • Executive Presence: The MS naturally builds relationships that inspire confidence from their clients and agency team. He/she motivates and brings out the best in others and is able to leverage personal impact and influence in a constructive way. The MS should be intuitive regarding people, events and challenges, and be able to act accordingly.


  • Act as primary contact for day-to-day clients, with exposure to senior levels of the client’s organization.

  • Function as an informational source of the client’s business for all team members.

  • With or without the support of an AD, lead the marketing planning process and work to develop marketing plans and other relevant materials.

  • Author senior-level client decks with limited oversight and lead internal and client meetings.

  • Present creative work, marketing plans and programs clearly, effectively and be able to confidently answer questions, consolidate feedback and make business recommendations based on client objectives and KPIs.

  • Demonstrate understanding of integrated marketing campaign management, production processes and reporting.

  • Understand multiple marketing disciplines, and be especially fluent in digital, social and new media.

  • Ensure the inter-connecting elements of a campaign are working together effectively.

  • Lead production of large, holistic campaigns across all platforms including TV, digital, experiential, OOH and print.

  • Articulate and recommend production approaches and techniques.

  • Provide strategic direction and client feedback to the creative team.

  • Identify new opportunities within existing accounts and/or with complementary businesses to recommend and sell additional agency services and bring them to the attention of Account Director or management.

  • Partner with the Account Supervisor(s), Account Executive(s) and Project Management to confirm that projects in the pipeline are progressing accordingly and proactively provide solutions if otherwise.

  • Nurture the career development of direct reports by providing meaningful growth and development plans.

  • Provide leadership, motivate internal teams and forge strong relationships between all agency departments.

  • Liaise with peers at client partner agencies to manage processes effectively and resolve conflict as needed.

  • Keep supervisor and management fully informed of account challenges and opportunities.

Agency Engagement

  • Active participant in positive agency culture.

  • Energetic volunteer to jump in on new business.

  • Forge strong cross-agency relationships; help train new team members in agency procedures.

  • Be proactive – understand the big picture as well as the details, and contribute suggestions, new ideas, procedure recommendations, etc. to team and agency management.

  • Participate in new business opportunities including coordinating resources and organizing pitch teams.

Office Requirements

  • FCB has adopted a hybrid working environment. It is required for employees to be in office Tuesday-Thursday and can work from home Monday and Friday.

It is the policy of FCB and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.The New York City Pay Transparency Law requires employers in New York City to disclose the following information. The salary range for this position is $100,000 to $120,000. Actual salaries will vary and be based on various factors including but not limited to budgetary and market consideration, as well as an applicant’s background experience, pertinent/specialty experience, qualifications, and tenure in role/similar role.


  • Bachelor’s degree.

  • 7-8 years’ relevant experience.

  • Digital and social media experience.

  • Solid knowledge of integrated marketing within an agency account management environment.

  • Excellent verbal and written communication skills in a client-facing environment.

  • Sound analytical skills including a proven track record of problem solving.

  • Excellent interpersonal skills with demonstrated experience as an influencer in leading teams, fostering effective teamwork and building strong relationships.

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